Customer success
Extensive support hub for your customers
Empower your customers with a helpful support hub, or build an accessible knowledge base optimized for search engines.
Collaborative support
Encourage peer-to-peer support between customers to reduce support tickets and costs.
Open knowledge base
Your customers hold valuable information. Allow experts and partners to share their experiences, knowledge and resources.
Retention and involvement
Build customer loyalty by involving your customers in what you do. Allow them to follow new projects or contribute to your roadmap.
Community brings it all together
Launch your own customer success community
Everything you need to build your online community is right here
Crowded offers you all the tools you need to create a self-service customer support platform.
I would highly recommend Crowded if you're looking for a software partner who sits on top of the latest developments, deploys them rapidly, and maintains a user-friendly and dedicated community community platform in a smart and sustainable way.
Documentation
Products
Roadmap
Topics
Documentation
Educate your customers
Co-create extensive documentation about your product or service with customer experts and partners.
Learn moreProducts
Promote your products
Inform your community about your product roadmap or upcoming projects, and allow customers to give feedback.
Learn moreRoadmap
Show progress
Be transparent with your customers by showcasing product updates, upcoming features, and new releases.
Learn moreTopics
Encourage discussions
Start or facilitate a discussions within your community in a structured forum style, organized with tags.
Learn moreA community solution built with you and your members in mind
You …
- Enhance customer support
- Create visibility for your brand
- Increase organic traffic with SEO
- Reduce customer service costs
- Get valuable feedback and insights
- Build lasting customer loyalty
- Build a central platform to interact with your customers
- Inform users on how to use your product
Your members …
- Get involved in product development
- Feel more connected to your brand
- Get solutions to problems from the community
- Easy access to your knowledge base
- Receive updates and see new product developments
- Can find their own answer
- Get direct help and discover best practices from other customers
Ready to launch your customer success community?
"Anyone can use Crowded products. The platform and admin is very easy to use and understand. It also integrates with other useful tools."
"A great community platform which fully supports our organizational goals."